Terms of Service

1. Who we are and what these terms cover

Richenta (richenta.com, "Richenta", "we") is operated by Modernum Limited, Socratous 2, Mesa Geitonia, 4006, Limassol, Cyprus ("Modernum", "us").

These Terms of Service apply to everyone who uses richenta.com: visitors who write a review through a Richenta QR code or link, and businesses that create an account. By using the service you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the service.

2. The service

Richenta helps a customer put their real experience into words — typed or dictated — and then opens the business's Google review page, where the customer decides what to post. Richenta also lets a business create QR codes for its Google review page, share a menu and see how its pages are used.

• Richenta never posts anything to Google for you. You copy your text and publish it yourself on Google, under your own Google account and Google's rules.
• Richenta never chooses a star rating for you.
• The path to Google is equally available whether a review is positive, neutral or negative.
• AI only helps to correct language, structure and grammar of what you said or wrote. The optional "Improve review with AI" button is used only when you press it, may make your tone more polished, and never invents new facts; you can always return to your original text and you decide what to publish.

AI output can be imperfect. Please read the text before you use it: you are responsible for what you post under your name.

3. Visitors: writing a review

You do not need an account to write a review or to create a QR code for a business. Please write only about your own genuine experience. Do not use Richenta to write reviews about places you have not visited or services you have not used, or to write on behalf of someone else without their knowledge.

Richenta is an independent service. It is not affiliated with, endorsed by or sponsored by Google, and the Google Reviews page you are sent to is governed by Google's own terms and policies.

4. Business accounts

To manage QR codes, menus and analytics in the admin area you create an account with an email address and a password. You must give a real email address, keep your password secret and tell us if you think your account has been misused. You are responsible for everything done through your account.

You must be at least 18 years old and able to enter into a binding contract, or act on behalf of a business that is.

You may only add a business, upload a menu or use a name, logo or other material if you have the right to do so.

5. Subscription and payment

The business tools (creating and managing businesses in the admin area, analytics and viewing reviews) are offered as a single paid plan: 7 days free, then 9.99 euros per month for the whole account (or, where you pay in another currency, 10.99 US dollars, 8.99 British pounds, 14.99 Canadian dollars or 15.99 Australian dollars), plus any taxes where they apply. The currency is chosen when you pay, based on your country, and shown to you before you confirm. In other countries the checkout may show the price converted to your local currency at the exchange rate shown there.

• A payment card is required to start the free trial. If you do not cancel before the trial ends, the subscription starts and your card is charged; it then renews every month until you cancel.
• Your subscription is sold through Link, the merchant-of-record service of our payment provider Stripe. Link takes the payment, calculates and collects any taxes that apply and sends you receipts and invoices; your card statement may show "LINK.COM". We do not see or store your full card number.
• You can cancel at any time in the customer portal (or on the Link website). The subscription then stays active until the end of the period you have already paid for.
• We do not refund payments once the paid period has started, including for the unused part of the current month, except where the law requires otherwise or as described in the Refund and Return Policy. Link or Stripe may also decide a refund request that you send to them, under their own rules. The details, and the cases in which we do refund, are in our Refund and Return Policy at richenta.com/refund-policy.
• If a payment fails, our payment provider retries it for about two weeks. If it still does not go through, the subscription becomes unpaid.

When a subscription is cancelled or unpaid, the admin tools are switched off, except that the business page created first through the admin area keeps working so that the QR codes you have already printed do not stop at once. Creating a QR code on the public site without an account is free and stays free.

The paid plan is not sold to customers in Bosnia and Herzegovina, North Macedonia and Montenegro, or in countries where our payment provider does not offer it. This does not affect the free public features of the site.

We may change the price or the plan. A change applies to you only from your next billing period and we will tell you in advance by email or in the service.

6. Acceptable use

Richenta exists to collect honest feedback. You agree not to use it to:

• offer, give or promise a reward, discount, gift or any other benefit in exchange for a positive review, or for a review of a particular rating;
• filter customers by how happy they are and send only the happy ones to Google ("review gating"), or otherwise hide, discourage or suppress negative reviews;
• write, buy, sell or post fake reviews, reviews about experiences that did not happen, or reviews on behalf of other people without their knowledge;
• post reviews automatically or in bulk, or build tools that do so;
• upload or write anything unlawful, defamatory, hateful, sexually explicit or that infringes someone else's rights;
• interfere with the service, probe it for weaknesses, bypass its limits or captcha, scrape it at scale or use it to send spam;
• pretend to be another person or business.

We may remove content, switch off a QR code or suspend an account that breaks these rules, with or without warning when the breach is serious.

7. Your content

You keep ownership of the text you write or dictate, the menus you upload and the other material you give us. You give us a limited, non-exclusive licence to store, process and display it for as long as needed to run the service for you — for example to show your menu on your menu page and to pass your text to our AI providers for editing.

You confirm that you have the right to provide that material and that it does not break the law or anyone's rights.

8. Third-party services

Richenta depends on other services, such as Google (business search, Google Reviews, optional analytics), OpenAI (transcription and text editing), Stripe and Link (payments, taxes and receipts) and our hosting provider. They are governed by their own terms and we are not responsible for them. Details of what data they receive are in the Privacy Policy.

9. Availability and changes to the service

We work to keep Richenta available but cannot promise uninterrupted or error-free service. We may change, suspend or discontinue features, for example for maintenance or when a provider changes its rules.

10. Ending your use

You can stop using Richenta at any time. A business owner can delete a business, and with it its pages and QR codes, from the admin area; deleting a business cannot be undone. You can ask us to delete your account at the address below.

We may suspend or end your access if you break these terms, if a payment is not made, or if we have to by law.

11. Disclaimers and limits of liability

The service is provided "as is" and "as available". To the extent the law allows, we give no warranty that it will be accurate, uninterrupted or fit for a particular purpose, and we do not guarantee any number of reviews, ratings, customers or revenue.

To the extent the law allows, Modernum is not liable for indirect or consequential loss, lost profit or lost data, or for what Google or any other third party does with a review or an account, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence, nor your statutory rights as a consumer.

12. Governing law and disputes

These terms are governed by the laws of the Republic of Cyprus. Any dispute arising out of or in connection with them or the service will be brought before the competent courts of Cyprus. If you are a consumer, this does not take away any mandatory right you have to bring a claim in the courts of the country where you live.

13. Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change is significant we will tell registered users by email or in the service in advance. By continuing to use Richenta after a change takes effect you accept the new terms.

14. Contact

Modernum Limited, Socratous 2, Mesa Geitonia, 4006, Limassol, Cyprus. Email: info@modernum.solutions.