Refund and Return Policy

1. What this policy covers

This policy applies to payments for the Richenta subscription. The service is provided by Modernum Limited, Socratous 2, Mesa Geitonia, 4006, Limassol, Cyprus ("Modernum", "we"). The subscription is sold through Link, the merchant-of-record service of our payment provider Stripe (your receipt says "Sold through Link"). Link takes the payment, collects any taxes and issues receipts and invoices. This policy is part of our Terms of Service.

Richenta is a digital online service. We do not sell or ship physical goods, so there is nothing to return. Creating a QR code on the public site without an account is free, so there is nothing to refund there either.

2. The free trial

Every subscription starts with 7 days free. A payment card is required to start the trial, but you are not charged during it. If you cancel before the trial ends, you pay nothing.

If you do not cancel, the first payment is taken when the trial ends and the subscription then renews every month.

3. After the paid period has started: no refunds

Once a paid period has started, we do not refund that payment. This includes the unused part of the current month, a subscription you did not use, a renewal you forgot to cancel, and a change of mind.

• You can cancel at any time in the customer portal. Cancelling stops all future payments.
• After you cancel, the subscription stays active until the end of the period you have already paid for.

What happens to your pages and QR codes after a subscription is cancelled or unpaid is described in the Terms of Service.

Because the payment is taken by Link, you can also ask Link support (through the link in your receipt) about a payment. Link and Stripe may decide such a request under their own rules and consumer-protection requirements, such as cooling-off periods where they apply, and may refund a payment in some cases within 60 days; where they do, that decision applies to that payment.

4. Exceptions

Billing errors. If you were charged by mistake or more than once — for example a duplicate payment, or a payment taken after a cancellation that went through in time — we refund the amount that should not have been charged, in full.

Your legal rights. Nothing in this policy limits rights you have by law that cannot be waived, including any statutory right of a consumer to withdraw from a contract (a cooling-off period) or to a refund. Where such a right applies, we will honour it.

Our discretion. In exceptional cases we may refund a payment in whole or in part even though this policy does not require it. A refund in one case does not oblige us to refund in another.

5. How to ask for a refund

Write to info@modernum.solutions from the email address of your Richenta account, or tell us that address, and include the date and amount of the payment and what went wrong. We may ask for more details to find the payment. We will answer as soon as we can.

Approved refunds go back to the card that was charged, in the currency of the original payment, through Link and our payment provider Stripe. Your bank decides how quickly the money appears on your statement, which can take several business days. We do not refund differences caused by your bank's currency conversion.

6. Disputes with your bank

Please contact us before you open a dispute (chargeback) with your bank — we would rather fix the problem directly. Disputes on card payments are handled by Link and Stripe. If a dispute is opened for a payment that is valid under this policy, we may suspend the account until it is settled.

7. Changes to this policy

We may update this policy. The date at the top shows the latest version. A change applies to payments taken after it takes effect.

8. Contact

Modernum Limited, Socratous 2, Mesa Geitonia, 4006, Limassol, Cyprus. Email: info@modernum.solutions.